Frequently Asked Questions
Everything you need to know about your Trollbeads journey.
What materials are used in Trollbeads jewelry?
Every Trollbead is crafted from high-quality materials including 18k gold, sterling silver, Italian glass, freshwater pearls, amber, and precious gemstones.
How do I choose the right bracelet size?
When measuring for a bracelet, we recommend adding 2cm (0.8 inches) to your wrist circumference to allow space for your bead collection. Please note that the length of the clasp is included in the total length of the bracelet.
What is your return policy?
We offer a 30-day return policy for all unused and unworn items in their original packaging. Please note that personalized items and earrings are final sale due to hygiene and customization reasons.
How should I clean and care for my beads?
Clean your silver and gold jewelry with a soft polishing cloth. For glass beads, use a soft cloth with warm water and mild soap. Avoid contact with chemicals, perfumes, and chlorine.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Are Trollbeads compatible with other charm brands?
Trollbeads have a smaller core than some other brands, meaning Trollbeads can often fit on other bracelets, but other brands' charms may not always fit securely on Trollbeads chains.